Passionate About Support
I take pride in providing respectful, fast and effective customer support, and want Balsamiq to be known for it. In fact, I believe good customer service is not only a moral duty, but also an increasingly important competitive differentiator.
Mockups Support?
Mockups has its own support page, with links to the online help and other useful tips.
Join the Conversation
You can send me comments, feature requests, praises and rants at the Balsamiq Get Satisfaction site. There's a very active and helpful community there, so you might get an answer there while I'm asleep. ;) You'll need to register if you want to post. You can always email me directly if you prefer. I am listening!
Problems, questions
Feel free to email me with questions or issues you are having . If you'd like to talk in real-time, you can also contact me by phone or Skype.
Let's make a Pact
Balsamiq supports the Company-Customer Pact.
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“You set the bar ridiculously high for customer service not to mention having a great product!!”
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“I just gotta say it, this is excellent support. No, scratch that, this is BEYOND excellent support. Thanks!”
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“I am floored by your amazing customer service”
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“I am impressed, almost astonished with the way you react. That is really customer service as it should be, but almost never is.”
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“thank you for great customer service, I was totally amazed.”
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“Very impressed with your service and attention and with the product.”
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“I just wanted to express my thanks. Your support with this matter was outstanding to say the least.”
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“Wow! That is fantastic support! Thank you!”
