Mockups Support

Quick Links

• The Docs: Balsamiq Mockups Online Help
• Bugs, feature requests, feedback: GetSatisfaction forums
• Anything else: contact info

Help!

Problems? Questions? I would start by looking at the full Mockups Online Help documentation. If that's not enough, you can look for answers, send me comments, feature requests, praises and rants about Mockups at the Balsamiq Mockups Get Satisfaction site. I am listening! Also, feel free to email me with questions or issues you are having with our software. If you'd like to talk in person, you can also contact me by phone or Skype.

Our bugbase is accessible for anyone to see here. Feel free to report bugs that you see there, it only takes a second and you'll be able to track our progress on them.

Where can I find my license number?

The serial number is sent to whoever bought Mockups as an email. If you bought the Confluence or JIRA plugin version your wiki/JIRA administrator can retrieve the serial number.

• Mockups for Confluence: go to Administration > Plugins > Balsamiq Mockups > Configure Plugin interface.
• Mockups for JIRA: go to ADMINISTRATION > Balsamiq Mockups License.

If you still can't find it, email me and I'll look it up.

Mockups for Desktop: can I use the same license on multiple machines?

Yes! The license is tied to you, not a particular machine. Install it on any machine you own and use, and enjoy!