Passionate About Support
“I can tell you that I have been in the IT industry for more than 30 years and your response to the software issues I was experiencing and the speed and quality of your response has completely 'blown me away'. You are truly impressive and unfortunately unique in the software industry.”
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“You set the bar ridiculously high for customer service not to mention having a great product!!”
We take pride in providing respectful, fast and effective customer support, and want Balsamiq to be known for it. In fact, we believe good customer service is not only a moral duty, but also an increasingly important competitive differentiator.
Looking for Balsamiq Mockups Support?
Balsamiq Mockups has its own Help/FAQs page, with links to the online help and other useful tips.
Join the Conversation
You can send us comments, feature requests, praises and rants at the Balsamiq Get Satisfaction site. There's a very active and helpful community there, so you might get an answer there while we are asleep. ;) You'll need to register if you want to post. You can always email or call us directly if you prefer. We are listening!
Problems, Questions
Feel free to email or call us with questions or issues you are having. If you'd like to talk in real-time, you can also contact us by phone or Skype.
Let's make a Pact
Balsamiq supports the Company-Customer Pact.
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“I just gotta say it, this is excellent support. No, scratch that, this is BEYOND excellent support. Thanks!”
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“I am floored by your amazing customer service”
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“thank you for great customer service, I was totally amazed.”
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“Very impressed with your service and attention and with the product.”
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“I just wanted to express my thanks. Your support with this matter was outstanding to say the least.”
More Customer Quotes About Our Customer Service
Last names omitted to protect the customer's privacy. And no, these are NOT made up! :)
“Are you guys kidding with this customer service? It's outstanding. Thank you.”
“Thank you for the utterly amazing kick-ass customer support. Wow! Division? No kidding! :)”
“...many thanks for your quick and friendly response (even before your morning coffee!).”
“I can tell you are serious about customer service being a priority. I think companies who act the way you guys do (i.e. sincerely and responsibly) are the way of the future.”
“…special thanks for your friendliness and consideration. This is the kind of thing you read about, but rarely see. If you keep taking care of your customers this way, you and your company will go a long way. My compliments - it's pretty obvious why you have so many rave reviews. JDSU, and I personally, are grateful customers.”
“The requirements get validated as we go along and I finish the meeting with awesome specs to go into the Design phase… Thank you also for reaching out to see if my purchase of two copies was a mistake. That shows me that you are a company of people with integrity.”
“Superb. As has been said before, you folks have gone far beyond the norm in responsiveness, salud!”
“I am impressed, almost astonished with the way you react. That is really customer service as it should be, but almost never is.”
“Wow! That is fantastic support! Thank you!”
“Thank you for absolutely mindboggling responsiveness :-D”
“Absolutely outstanding customer service!”
“You set the bar ridiculously high for customer service not to mention having a great product!!”
“I just gotta say it, this is excellent support. No, scratch that, this is BEYOND excellent support. Thanks!”
“I am floored by your amazing customer service”
“thank you for great customer service, I was totally amazed.”
“Very impressed with your service and attention and with the product.”
“I just wanted to express my thanks. Your support with this matter was outstanding to say the least.”
“That has to be some kind of record for customer request to complete software. Thanks.”
